FAQ

Frequently Asked Questions TECH

Hello Superstar!

I run my training and coaching business alone. I spend my time with my clients in training, creating programs and organizing!

I don't have a dedicated support team who can help me solve technical problems 24/7, but here are the most common solutions for account issues.

Thank you for your understanding, patience and amazing support.

What is included in a membership?

Membership includes access to my Coaching & Training Community where I coach and lead you in health & fitness life. I provide real workouts, real self-relationship coaching and simplify nutrition with my programs. I teach how to enjoy your body and life, not chase body perfection or stress about diet idealism. My passion is Happiness and I guide you how to master your mind. I'm the founder of Fighterdiet and my main goal is to support you becoming your best Self, push you to dare to follow your heart and seize every training day.

Your membership includes my private community, book bundles and access to my coach presence on Whatsapp & Messenger for day to day communication.

How do I access my account?

To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

How do I reset my password?

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

How do I access the catalog?

Once you sign into your account, navigate the Catalog section via the left tab Pauline Nordin in the top menu to access all of my videos.

Can I download videos to save them to my device?

My content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account.

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. Uscreen recommends a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

Can I create multiple accounts with the same email address?

No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.

How do I cancel my recurring subscription?

To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases to cancel your membership by clicking End Membership.

How do I change my membership plan or update my billing information?

To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

Why is my credit card being declined?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

How do I purchase a gift subscription?

To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.

How do I redeem a gift subscription?

To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.